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Psychological Wellbeing Service (IAPT) - Cambridgeshire and Peterborough NHS Foundation Trust

Patients with anxiety and depression can self refer to the Psychological Wellbeing Service to help them on their journey to improved mental health and wellbeing.  Click here for information on the Psychological Wellbeing Service

NEWSFLASH REGARDING OMEPRAZOLE 

You may have seen a report in the News this week about the outcomes of an American study on this drug.  We have had a lot of calls from patients who are taking this drug and our message is not to panic as in most cases the benefits of these particular drugs far outweigh any risk. While the risk in the media report sounds high, it is still a very low risk for each person. This is backed up by a Consultant Gastroenterologist at Addenbrookes who says that these are very effective medicines, proven to save lives and reduce the need for surgery in patients with bleeding ulcers and several other conditions. 

 Our surgery already carries out audits of all patients on Omeprazole to check for any specific risk and it is our policy to take patients off the drug when it is no longer needed.  This is one of the reasons why we carry out medication reviews with patients, to check safety aspects and ensure the drugs are still needed.  The need for patients to continue on their Omeprazole will be undertaken at their next planned medication review and the message is not to panic if they are currently taking this drug.  See this link for further information CLICK HERE

press release about our proposed merger with the other GP surgeries in Huntingdon we have received a number of queries from patients.  We have collated these questions into one document which is available here and which we will keep updated as we receive further questions.  Should you have a question about the proposed merger which is not answered by this document please send it to capccg.huntsgrouppractice@nhs.net.”  

Frequently asked questions about the merger

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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