To make an appointment:
- You can Book nurse or midwife appointments online using your personal log-in details (contact Reception if you do not have these)
- Call 01480 483100
- Come to the Reception desk at the Surgery
To cancel an appointment:
- Cancel online using your personal log-in details (contact Reception if you do not have these)
- Call 01480 483133 - our dedicated Cancellation Line; you will get straight through.
Appointments are generally 15 minutes long with our clinicians, depending on the problem the patient is attending with. In general patients should see the doctor or nurse with only one problem during this time. If you have more than one issue to discuss, please let the Receptionist know at the time of booking so that she can organise an appointment of the right length. You will be asked for brief details of the reason for the appointment as the doctors and nurses find having this brief information to hand makes the system work much better for patients.
Please note, if you arrive 10 minutes or more after your booked appointment time, you may not be seen and will have to re-book.
So that our patients are able to see the GP of their choice, patients can book an initial telephone appointment with that doctor on the same day as they call. The doctor will ring the patient back on or around the time of the booked appointment and will consult with them over the phone. If the doctor needs to see the patient, he or she will book a face to face appointment on the same day if necessary or at a later date as appropriate. If the patient's problem is best treated by a nurse, the GP will book an appointment for them to see a member of the nursing team. Telephone consulting prevents the patient from having to attend the surgery if they don't need to and can be much for convenient to the patient, particularly if they don't need to be examined. However, all patients are able to have a face to face appointment if they prefer and the doctor will be happy to make this during the consultation on the phone.
If you need urgent advice, telephone reception on 01480 483100; the Receptionist will take some details from you and either make you an appointment direct or pass your number to our emergency doctor or nurse who will telephone you.
You can expect to be asked a few simple questions by our reception team regarding your problem so that this information can be passed to the clinician.
There are dedicated appointments with the doctor or nurse saved each day for emergencies. Please inform the receptionist if you need to see the doctor urgently.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions, including long term and chronic conditions such as asthma, diabetes, COPD and hypertension.
To ensure that you meet your appointment time and to save you queuing at reception, it is quicker to use our check-in screen situated to the right of the reception desk. Simply follow the on-screen instructions and take a seat! You will be called automatically by the doctor or nurse to the appropriate consulting room - keep an eye on the board in the waiting room for your name.
We text appointment dates and time reminders to patients on their mobile phone - if you do not wish to take advantage of this service, please let one of our Reception Team aware.
If you cannot attend an appointment for any reason please inform us as soon as possible on 01480 483133 in order for us to give the slot to someone else.