The Oak Tree Centre1 Oak DriveHuntingdon, Cambridgeshire, PE29 7HNTel: 01480 483100
Appointments are generally 15 minutes long with our clinicians, depending on the problem the patient is attending with. In general patients should see the doctor or nurse with only one problem during this time. If you have more than one issue to discuss, please let the Receptionist know at the time of booking so that she can organise an appointment of the right length. You will be asked for brief details of the reason for the appointment as the doctors and nurses find having this brief information to hand makes the system work much better for patients.
Please note, if you arrive 10 minutes or more after your booked appointment time, you may not be seen and will have to re-book.
So that our patients are able to see the GP of their choice, patients can book an initial telephone appointment with that doctor on the same day as they call. The doctor will ring the patient back on or around the time of the booked appointment and will consult with them over the phone. If the doctor needs to see the patient, he or she will book a face to face appointment on the same day if necessary or at a later date as appropriate. If the patient's problem is best treated by a nurse, the GP will book an appointment for them to see a member of the nursing team. Telephone consulting prevents the patient from having to attend the surgery if they don't need to and can be much for convenient to the patient, particularly if they don't need to be examined. However, all patients are able to have a face to face appointment if they prefer and the doctor will be happy to make this during the consultation on the phone.
If you need urgent advice, telephone reception on 01480 483100; the Receptionist will take some details from you and either make you an appointment direct or pass your number to our emergency doctor or nurse who will telephone you.
You can expect to be asked a few simple questions by our reception team regarding your problem so that this information can be passed to the clinician.
There are dedicated appointments with the doctor or nurse saved each day for emergencies. Please inform the receptionist if you need to see the doctor urgently.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions, including long term and chronic conditions such as asthma, diabetes, COPD and hypertension.
To ensure that you meet your appointment time and to save you queuing at reception, it is quicker to use our check-in screen situated to the right of the reception desk. Simply follow the on-screen instructions and take a seat! You will be called automatically by the doctor or nurse to the appropriate consulting room - keep an eye on the board in the waiting room for your name.
We text appointment dates and time reminders to patients on their mobile phone - if you do not wish to take advantage of this service, please let one of our Reception Team aware.
If you cannot attend an appointment for any reason please inform us as soon as possible on 01480 483133 in order for us to give the slot to someone else.
We work closely with our colleagues at Hinchingbrooke Hospital to ensure that NHS services and funds are used appropriately. Please only use the A&E department if you have a genuine emergency or accident which cannot be dealt with by the Acorn Surgery doctors. Unless you have a life-threatening emergency—when you should dial 999— if you need care during normal surgery hours, please contact us first and we will either see you promptly at the surgery or offer appropriate advice.
If you hurt yourself or have an injury (for example, scald, minor burn, cut, graze, sprain, bruise, bite or sting) you can be treated promptly in the surgery without the need to go to the A&E Department.
For minor ailments, you may be best treated by a Community Pharmacist who can assist with a broad range of conditions. Staff at the Acorn Pharmacy will be available to provide help, advice and treatment where necessary.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay). It takes 48 hours for your sickness certificate to be processed by the surgery, once it is done you can come and collect it and give it to your employer.
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
The Acorn became a training practice in 2002 and the excellent work in this area has now taken them to Advanced Training Practice status. Doctors who want to become GPs continue their training with us and work at the practice as part of this training. They are fully supervised by Acorn GP Trainers. You may be offered an appointment with one of our training doctors. We also have medical students, nursing and pharmacy students at the practice as part of their specific professional training; you may be asked if a student can sit in on your consultation and you can, of course, decline this request but we will always ensure we have your consent.
We are a research active practice involved in national studies and research projects and you may be asked if you wish to take part in a research study of some kind. You are completely at liberty to decline any such request and your full consent will always be obtained.
Patients who require non-emergency transport to appointments should contact the East of England Ambulance Service to have been commissioned to provide this service. The number to contact is 0845 603 8117
NON EMERGENCY TRANSPORT INFORMATION
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