The practice secretaries provide a vital service to patients that need referring on to specialist clinics. They generate the GP referral letters and can also book your hospital appointment via the ‘Choose and Book’ service. The secretaries will deal with patient queries with regards to letters and referrals. They can also provide information for private clinics and secondary care.
The secretaries process all incoming & outgoing copies of medical records, GP reports and claim forms for Insurance or Medical companies. This includes invoicing for these private non-NHS services. They also provide GP letters for patients as a Non-NHS service.