IMPORTANT NOTICE TO PATIENTS REGARDING 'SHIELDING' FROM THE CORONAVIRUS (dated 31 March 2020)
Many of you will be aware that the Government recently wrote to people who are at very high risk of severe illness if they contract the Coronavirus. All patients included in the Chief Medical Officer's (CMO) search of central data systems are now flagged on our GP record as having had a letter. However, the CMO has updated all GP Practices nationally that the information they used to identify patients was limited. Therefore NHS Digital are now updating the original groups of people who the Government wrote to and will be identifying additional patients that would also benefit from shielding.
Although the Gov.uk website and TV/media are directing patients to their GP if they think they should have a letter, as it stands today we are not able to add patients to the list of those who should be advised to shield as the CMO has instructed us NOT to run searches of our patient record system at this stage. We have been told that NHS Digital will be in touch with us later this week to confirm the process for identifying further patients who would benefit from shielding guidance and who will receive a letter.
We recognise that there may still be other patients that GPs consider to be in the high risk category who should be advised to shield but we have had clear instruction not to take any action for the time being, until further information is sent to us by the Government's CMO. PLEASE DON'T CONTACT US TO ASK ABOUT A LETTER REGARDING SHIELDING - WE WILL BE IN TOUCH IF YOU ARE FOUND TO BE IN A HIGH RISK CATEGORY.
In the meantime you may find information at these links useful - Every Mind Matters and the NHS mental health and wellbeing advice website. If you live alone and don't have anyone, including family, friends, neighbours or community groups to provide support with getting food or medicine, you can contact www.gov.uk/coronavirus-extremely-vulnerable or call 0800 0288327, the Government’s dedicated helpline. Please note that this is for those people who don't have any means of support, not specifically for those patients who are shielding.
Please click on this link for updated information, thank you. CLICK HERE
From Friday 21st March, until further notice, our Reception Desk is CLOSED for face-to-face contact with patients and visitors.
These measures have been taken to control the risk of cross infection of the Coronavirus, and to keep our staff and patients safe as the virus continues to spread. We urge our patients and their families to follow the guidance on social distancing and self isolation where this is recommended. The virus is indiscriminate and the risk of infection increases daily as the virus spreads. People may be infectious before the symptoms develop and are therefore putting others at risk.
If you have a booked appointment, please use the check-in screen when you arrive. If there is a problem checking in, just take a seat in the waiting area and you will be called.
If you have an enquiry please LEAVE THE BUILDING and use one of the alternatives below to contact us:
for general enquiries firstname.lastname@example.org
for prescription queries email@example.com
If you need advice about a health concern, use our
e-CONSULTING SERVICE www.doctorlink.com
Alternatively you can telephone on 01480 483100 but please be aware that there may be a long wait to be answered as the demand on our telephone system is currently very high.
CORONAVIRUS LATEST NEWS
We would like to highlight the following from the Government’s announcement on Thursday 12 March:
Patients can find information via the NHS WEBSITE
If you think you have COVID-19 symptoms please go to 111 ONLINE
DO NOT ATTEND YOUR GP SURGERY
Please follow the new NHS advice to self-isolate at home for 7 days if you have:
Fever AND / OR
New persistent cough
If your symptoms are manageable at home and you would not ordinarily require medical attention please do not call 111 unless your condition deteriorates.
At this point in time GPs CANNOT test for the coronavirus which causes COVID-19
Due to the current pandemic and the additional workload GP Practices are under as a result, from Monday 16th March 2020 we will move to the recommended guideline of processing prescription requests to 3 working days. For infection control purposes we will not be accepting paper requests for repeat prescriptions and ask that all patients use SystmOnline to organise their repeat medication OR email firstname.lastname@example.org to request your repeat medication.
If you do not have access to email or the internet, you can contact your usual Pharmacy and ask them to order your prescription on your behalf for the time being.
As usual, for safety reasons, we will not accept prescription requests over the phone.
Thank you for your understanding of these minor changes to our service, which we have made in order to keep our patients and staff as safe as possible during the Coronavirus pandemic.
If you or a family member are suffering with Diarrhoea and Vomiting, this can usually be treated at home.
Click on the link to find out how. SELF CARE FOR D&V
Please make sure you inform us of any changes to your details so we can update your medical record, including email address and, in particular, any change to your mobile phone number.
Cervical screening saves 4,500 lives in England every year. If you are eligible to an NHS smear test, you will be sent a letter from the National Screening Programme. Please make an appointment with one of our nurses to have this vital test.
Don't miss out on your flu jab. If you are eligible to a free NHS flu vaccination - ie. if you are a Carer, or have a long term condition such as diabetes, asthma, COPD, have had cancer treatment, have a compromised immune system, are over aged 65 or aren't sure if you are eligible, PLEASE CONTACT US ASAP. We have vaccine in stock for all our eligible patients. Please keep safe from the Flu Virus and be vaccinated.
We invite you to register for DoctorLink - an online consultation service for rapid access to the right care for your needs, including appointments at your GP Practice. Input your symptoms 24/7 and when a consultation is needed, you'll be booked in for an appointment. Quick and easy to use and you can use DoctorLink to save having to phone into the Practice and possibly getting stuck in a queue during busy times. Click this link for access - DoctorLink
Want to have a Health MOT? Click the link to see if you are eligible to a free NHS HEALTH CHECK
SOCIAL MEDIA - follow us on Instagram, Facebook and Twitter for all the latest updates and news straight to your phone!
Follow us on Facebook Twitter and Instagram to keep up with all our latest news and events.
Information for Parents - Vaccinating your child
The GP partners wholeheartedly recommend vaccinations as per the government recommendations (and indeed have had their own children vaccinated). However, if you chose not to vaccinate your child, this information leaflet from the World Health Organisation has some important information for parents to consider.
If you choose not to vaccinate your child
Are you living with a long-term condition? Read this! NHS Choices has published a guide for people living with long-term conditions to support their self-care. Click here for more information on this very useful NHS guide
Join the Acorn and raise awareness for prostate and breast cancer
Click here for more information on prostate cancer and what you can do to help raise
awareness for a great cause.
Click here for more information on breast cancer and here to find out how to detect cancer early.
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Please see the relevant section under Clinics & Services
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Find out more here
and also there is a simple guide to Care.data here
Friends and Family Test
What is The NHS Friends and Family Test?
We want you to receive the best possible experience from the service we offer. The NHS Friends and Family Test is a way of gathering your feedback so we can continually review our services and make improvements where appropriate. It is based on one simple question:
“How likely are you to recommend our service to friends and family if they needed similar care or treatment?”
Your feedback will help us learn more about what you think of your experience, for example, what you like and what you think we could improve. Ultimately you’re helping us to make changes that will ensure we can offer you the best possible care. If you prefer to give us your comments anonymously then please do so. If you do leave your contact details then we might get in touch to talk to you about your feedback so we can better understand your views and ideas.