CQC Rating - Outstanding

Accessibility at Acorn Surgery

Please inform the practice if you have any communication or information needs relating to a disability, impairment, language or sensory loss – the practice will always endeavour to accommodate your needs.

We’re always looking to improve the accessibility of the surgery. If you feel we’re not meeting accessibility requirements then please speak to a member of staff.

There is good access for any patient with disabilities to be seen in most of our consultation rooms. If the room is not appropriate for your disability then we will ensure we find a different room to accommodate your needs.

Wheelchair Use

We also have a wheelchair available to borrow if you need to assist transferring a relative or friend from your vehicle to the surgery and back again. The wheelchair must be returned immediately after use while at the surgery. We do not allow it to be taken away from the premises as it needs to be available at all times to manage unwell patients on our premises.

Interpreter

If you require an interpreter this can be organised, please make the receptionist aware of this need when booking your appointment. We would also be happy to put a note on your record stating that you require an interpreter for your appointments.

Assistance Dogs

We welcome all Assistance Dogs (guide, hearing etc) in our surgery.

More information on Assistance Dogs can be found here.

For hygiene reasons, no other animals should be brought inside.

Parking

There are designated disabled parking spaces in the car park near the surgery entrance and there is good access via a ramp with wide automatic doors to allow for wheelchairs.

A private room can be requested (depending on availability) to discuss private matters or be made available for breastfeeding if privacy is preferred.

Please inform the practice if you have any information or communication support needs or reasonable adjustments which you feel we need to know about. You can speak with us in person, by phone or email. We also have an online form that can be completed via our website.The practice will always endeavour to accommodate your needs.

If you experience any problems, please speak to our reception staff, who will do their utmost to assist you.

Communication Needs contact form

Please complete this questionnaire to let us know if you require any communication or information support needs.

Name
As it appears on your passport.
Address
The one used to register with your GP.
Your Date of Birth
Your date of birth is required to verify your identity.
Sex

As on your medical record.
This phone number will be used for all correspondence relating to this request.
This email address will be used for all correspondence relating to this request. Please be aware that if you have given anyone else access to your email account they may see responses sent to you.

Please continue completing the form below

What is your preferred method of communication?
Do you require any of the following?
How would you prefer us to give you information?
How would you prefer us to contact you?
Do you prefer your written information in any of the following formats?
Do you currently use any of the following?