ACORN SURGERY

ACORN SURGERY

The Oak Tree Centre, 1 Oak Drive, Huntingdon, Cambridgeshire, PE29 7HN

Current time is 16:43 - Sorry, we're currently closed. Please call NHS 111

NHS

Telephone: 01480 483100

If you need to cancel an appointment, call 01480 483100 and select Option 5

Appointments

 

Since 2018, patients are able to book routine evening and weekend appointments with GPs, Nurses and Health Care Assistants via the Improved Access Service. This service is provided by the West Cambs GP Federation and is available to all patients 7 days a week at different sites, Acorn Surgery, Buckden Surgery, Cornerstone Surgery in March and Grove Medical Practice in St Ives, and Ramsey Health Centre. Patients can make an appointment at any of these sites, and not just the one the patient is registered with or is nearest to home. To book an appointment, patients can contact us on 01480 483100 and we will book an appointment at the preferred site. The clinicians who will be working these evening and weekend sessions will have access to the patient medical record and will feedback the consultation to the patient’s own GP Practice.

Important message regarding your West Camb Federation/Improved Access appointment

Please arrive on time wearing a face mask and come alone unless a carer is needed. When you arrive you will need to come to the main doors and call the mobile number on the sign on the door. The Improved Access Receptionist will then sign you in and alert the clinician that you are here. You will be collected by the clinician, have your temperature taken and be asked basic covid questions.

It is important to note that you will not be let into the building until the clinician comes to collect you for your appointment. If you arrive early and the clinicians are with other patients then you will need to wait outside.

Appointments

At the Acorn Surgery we run Primary Care services in General Practice. We work within multidisciplinary teams (MDTs) supporting the holistic care of any patient. This includes Advanced Nurse Practitioners, Nurses, Midwives, Health Visitors, Assistant Practitioners, Healthcare Assistants, Community Pharmacists and Physiotherapists, Social Prescribers and Care Coordinators.

More than 50% of  clinical consultations can be effectively carried out over the phone or via video consultation to save the patient the need to physically travel to the practice premises.

Training and development initiatives within the nursing profession have led to the creation of roles such as Nurse Practitioners and Independent Nurse Prescribers.

We have appointed Advanced Nurse Practitioners to share the workload with the GP’s.

According to Pulse magazine (http://www.pulsetoday.co.uk/home/finance-and-practice-life-news/gps-have-almost-twice-the-safe-number-of-patient-contacts-a-day/20035863.article), GPs in the UK have an average of 41.5 patient contacts every day – 60% more than the number considered safe by European GPs.

At the Acorn, GP’s have on average more than 60 daily patient contacts each, including face-to-face and telephone consultations, home visits and e-consultations.  Some days GPs have up to 70 patient contacts a day. A leading European GP forum has recommended no more than 25 contacts a day.

How to make an appointment

  • Register with DoctorLink to make sure you see the right service at the right time, in the right place.  You can start an online consultation 7 days a week, 24 hours a day. To register with Doctorlink follow click the following link: https://app.doctorlink.com/register
  • OR phone the Surgery on 01480 483100 between 08:30 to 12:30 and 14:00 to 17:30. Emergency calls will be taken between 12:30 to 14:00 via our emergency line.
  • OR present to the Reception Desk between 08:00 to 13:00 and 14:00 to 18:00 to request a consultation.

 How to cancel an appointment

* Call our main Practice telephone line and choose the option number to cancel your appointment; there will be no queue involved.

* Cancel online using your personal login details.

Telephone Consulting

We initially offer same day and advance booking telephone consultations with a qualified clinician. This enables us to offer the most appropriate care for our patients with the most appropriate clinician.

The clinician on duty will ring the patient back and conduct a consultation with them over the phone. If the clinician needs to see the patient, they will book a face to face appointment on the same day if necessary or at a later date as appropriate.

Telephone consulting prevents patients having to attend the surgery when they don’t need to and can be much for convenient, particularly no examinations required.

However, all patients are able to have a face to face appointment if they prefer and the clinician will be happy to make this during the consultation on the phone.

 Triage Service

  • Once all our routine appointments have been booked by patients, we move to an emergency list. If you need urgent advice, the Receptionist will take some details from you and make you a telephone appointment with the  Duty Doctor or Nurse who will contact and agree appropriate management plan with you.
  • You can expect to be asked a few simple questions by our reception team regarding your problem so that this information can be passed to the clinician.

Practice Nurse Appointments

  • We have pre-bookable as well as book on day appointments available with our practice nurses.
  • Practice nurses are qualified and experienced in dealing with many conditions, including minor illness, minor injury as well as long term and chronic conditions such as asthma, diabetes, COPD and hypertension.

Checking in when you arrive

  • To ensure that you meet your appointment time and to save you queuing at reception, it is quicker to use one of our 2 check-in screens situated to the right of the reception desk and in the waiting area.
  • Simply follow the on-screen instructions and take a seat!
  • You will be called automatically by the doctor or nurse to the appropriate consulting room – keep an eye on the screen in the waiting room and hear your name called.

Text Reminders

  • We text appointment dates and time confirmation and reminders to patients on their mobile phone
  • If you do not wish to take advantage of this service, please make our Reception Team aware.