You can contact us about a non-urgent medical, administrative or prescription issue by clicking HERE.
This short online form is the quickest and simplest way for the majority of our patients to access our team for assistance. Our phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours.
The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.
They will not be read Monday-Friday between the hours of 1700 – 0800.
Please contact 111 during out of hours or 999 if this is an emergency.
Non-urgent advice: Improved Access Service & Out of Hours
Patients are now able to book routine evening and weekend appointments with GPs, Nurses and Health Care Assistants. This is a service provided by the West Cambs GP Federation available to all patients in the area 7 days a week at five different sites, Acorn Surgery, Cornerstone Surgery in March, Grove Medical in St Ives, and Buckden Surgery and Little Paxton Surgery in St Neots and Ramsey Health Centre.
You can make an appointment at any of these sites, and not just the one you are registered at or is nearest to home. To make an appointment, contact us on 01480 483100 and we will book this for you at your preferred site. The clinicians who will be working these evening and weekend sessions will have access to your medical record and will feedback the consultation to your own GP Practice.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath / severe bleeding that does not stop constitute an emergency.
If you need a doctor urgently when the surgery is closed, please DIAL 111 and this service will link you to the GP out of hours service delivered by Herts Urgent Care. This service operates from Hinchingbrooke Hospital in Huntingdon.
Please note that they will be unable to deal with routine Acorn Surgery enquiries and you should telephone the surgery during normal working hours with routine enquiries that are non-urgent.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.