Prescription Information

If you regularly take prescribed medication/medications, you will be given a repeat prescription request form. About one week before you need more treatment, please send us your request using one of the methods listed below:

  • Via the NHS App – Owned and run by the NHS, the NHS App ithe most simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android.
  • NHS Online Login – You can view your current repeat medication and order the items you require. This is for patients who have a NHS login.
  • Contact Us Online – This is the best way to request medication if you don’t use the NHS App, you are requesting medication for someone under 16, are a housebound patient or ordering Acute Medication.

How To Contact Us Online

Click here (or the green button to the right) to open our online form.

Then follow these steps to submit your Prescription request

  • Choose “I have an admin query”
  • Confirm that “None of these are present”
  • Choose the 4th option – Repeat Prescription
  • Type in your medication details – Please try to be accurate here and include the dose and quantity required
  • Choose if you are completing this request for yourself or on behalf of someone else
  • Enter the relevant details and select continue – The more detail you enter here the easier it will be to deal with your request
  • Review the information you’ve entered and when happy submit your request
  • In Person – post in the black prescription box in the waiting room.
  • SystmOnline – using the following LINK.

Request Prescriptions Online

Non-urgent advice: Important

Whichever method is chosen, we need a minimum of 5 working days notice to follow safe-prescribing processes. Please allow FIVE full working days (if submitted before 14:00) for prescriptions to be processed and remember to take weekends and bank holidays into account.

When requesting any item which is NOT on your repeat list, please give a reason. Requests without a reason may not be processed.

Our Practice policy is to prescribe 28 days’ supply. In exceptional circumstances individual cases will be considered by our GPs.

HRT Pre-Payment Certificate

From the 1 April, the Government is launching the HRT Pre-Payment Certificate (PPC) to reduce prescription costs for women receiving Hormone Replacement Therapy (HRT).

The HRT PPC will be available to buy in one single payment online at, or in-person at some pharmacies. You can call 0300 330 2089 for help and support.

Before buying an HRT PPC, you should check if:

Medication Reviews

  • Patients on repeat medication will be asked to consult with a doctor, nurse practitioner, clinical pharmacist or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. This is to make sure patients are kept safe, are on the best dose of medication and in some cases to check if there are any adverse side effects.
  • Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Pharmacy Collection Service

  • If you wish to take advantage of the repeat prescription collection service organised by local chemists, you will need to speak to the individual pharmacy and they will explain their procedure to you.
  • We are happy to send your prescription to a local chemist for dispensing and collection.

On-site Pharmacy

  • We are fortunate that there is a Community Pharmacy on the same site as the Practice, with easy access from our main Patient Waiting Area.
  • We enjoy an excellent working relationship with the Pharmacists and their dedicated team.
  • They are happy to dispense any medications for patients and keep a well-stocked chemist’s shop alongside the dispensary.
  • They can advise you on any minor illness and appropriate treatment.
  • They are part of the Community Pharmacy Referral Scheme.

Lost Prescriptions or Medication

  • Confirmation is needed that adequate steps have been taken to locate the lost prescription or medication before the request is passed to the GP.
  • A note of the event will be recorded in the patient’s medical record.
  • An incident report will be documented in the Practice records.
  • For safety reasons, patients who have lost or had stolen prescriptions for medication liable to abuse (including controlled drugs) must notify the Police and MUST inform the Practice of the incident/crime number before any further prescription is considered for issue.