Booking an Appointment

Appointments are predominantly booked over the phone but if you or a member of your household has a diagnosed sensory issues and requires alternative ways of booking, please let us know and we will make alternative arrangements.

When booking an appointment via telephone, please make sure you let the receptionist know everything you would like to discuss with the clinician. Our clinical team can only help with the issue specified within the booking, should the you wish to discuss anything else, a further appointment or additional time will be required.

Booking can also be done via online access.

How to make an appointment

  • Phone the Surgery on 01480 483100 between 08:30 to 12:30 and 14:00 to 17:30. Emergency calls will be taken between 12:30 to 14:00 via our emergency line.
  • OR present to the Reception Desk between 08:00 to 13:00 and 14:00 to 18:00 to request a consultation.

How to cancel an appointment

  • Call our main Practice telephone line and choose the option number to cancel your appointment; there will be no queue involved.
  • Cancel online using your personal login details.

Telephone Consulting

We initially offer same day and advance booking telephone consultations with a qualified clinician. This enables us to offer the most appropriate care for our patients with the most appropriate clinician.

The clinician on duty will ring the patient back and conduct a consultation with them over the phone. If the clinician needs to see the patient, they will book a face to face appointment on the same day if necessary or at a later date as appropriate.

Telephone consulting prevents patients having to attend the surgery when they don’t need to and can be much for convenient, particularly no examinations required.

However, all patients are able to have a face to face appointment if they prefer and the clinician will be happy to make this during the consultation on the phone.

Triage Service

  • Once all our routine appointments have been booked by patients, we move to an emergency list. If you need urgent advice, the Receptionist will take some details from you and make you a telephone appointment with the Duty Doctor or Nurse who will contact and agree appropriate management plan with you.
  • You can expect to be asked a few simple questions by our reception team regarding your problem so that this information can be passed to the clinician.

Practice Nurse Appointments

  • We have pre-bookable as well as book on day appointments available with our practice nurses.
  • Practice nurses are qualified and experienced in dealing with many conditions, including minor illness, minor injury as well as long term and chronic conditions such as asthma, diabetes, COPD and hypertension.

Checking in when you arrive

  • To ensure that you meet your appointment time and to save you queuing at reception, it is quicker to use one of our 2 check-in screens situated to the right of the reception desk and in the waiting area.
  • Simply follow the on-screen instructions and take a seat!
  • You will be called automatically by the doctor or nurse to the appropriate consulting room – keep an eye on the screen in the waiting room and hear your name called.

Text Reminders

  • We text appointment dates and time confirmation and reminders to patients on their mobile phone
  • If you do not wish to take advantage of this service, please make our Reception Team aware.