Practice & Patient Feedback

Your feedback is important to us as it helps us learn what we are doing well and what we can do to improve.

Most of our patients will receive a follow up text message after their appointment to invite them to leave feedback (which can be anonymous if you wish) and the form can also be accessed by visiting this page.

We also have a separate procedure for complaints, details can be found here.

February Feedback

  • The services are consistent with their policy and procedures where patient comes first. You feel something that you have been cared.
  • The service I received was prompt and efficient. I was treated respectfully by everyone I saw. Thank you.
  • I had an 8.30 appointment which took place on time and was straightforward.
  • The nurse was friendly and communicated with me throughout the process.
  • The doctor and health care assistant kept me informed throughout the procedure. They were both really good at making me feel at ease.
  • I was well informed throughout the process
  • The care that I receive is just so good
  • Timings were excellent, Friendly welcoming nurse
  • My appointment was on time and the phlebotomist was friendly and took blood from me very efficiently ,it didn’t even notice it was all over and I went on my way. brilliant service.
  • Pleasant on the phone information was clear easy to understand.

We will soon have a new section on this page to highlight our responses to your feedback and suggestions.

GP Survey Results

In September our Primary Care Network organised a survey to see how we’re improving our services and access. The survey used the national 2022/2023 GP Surgery as a comparison and we’re pleased to see an improvement on our results. This is thanks to the hard work of our entire team. We also continue to work to make our website easy to use.